Frequently Asked Questions (FAQ's)
How do the radiators work?
See how it works doc How efficient are they? In the BSRIA test they are show to use 59% less electricity than storage heaters. What is inside them? The radiators are filled with a patented thermodynamic fluid that quickly diffuses heat on all the radiator surfaces, that contribute to the permanent hot point effect. Will they work on Economy 7? They will only work with a constant supply electricity tariff such as the Economy 10 tariff from Scottish and Southern Energy. Can you come and demonstrate the radiators? If you live in the following areas Devon – Cornwall – Dorset – Somerset – Avon We can offer you a free no obligation product demonstration and survey. How do we know what size we need? You can call us Free on 0800 458 7418 with your room sizes or fill in the online form. Can we send plans or measurements? Yes just email or post your plans/measurements to us. Can we buy one initially? Yes you can, but the more you order the bigger the discount. What warranty do they have? The EHK Range of Electric Radiators comes with a 5 year warranty on the radiator body and 2 year warranty on the electrics. Are they easy to fit? Yes, but we do advise you to consult a qualified electrician. Do you do fitting? Yes we can quote you a price for fitting of the radiators in the South West region. Do they have timers built in? No the radiators can be plugged into a 13amp socket, and turned on/off and up and down as required or used with a variety of socket timers. Also can be used with the pilot wire programmer, or Cyclopes controller. How do we pay? We accept most major credit/debit cards, and you can pay by cheque
although goods will not be dispatched until cleared funds. How long for delivery? We hold a great deal of stock, and goods are normally delivered in 2/3 days if we are out of stock or special order two/three weeks.Contact us on Freephone 0800 458 7418 if you have any other questions.